Refund policy

Refund & Cancellation Policy

Unpinned Travels | Never just a trip.

Last updated: 16 October 2026

At Unpinned, we understand that travel plans can change. Our Refund & Cancellation Policy is designed to provide clear and transparent booking conditions while ensuring a fair experience for our travellers.

This policy applies to bookings made through Unpinned, including hosted group trips, travel packages and personalised travel arrangements.

1. Booking Deposits

A $200 AUD refundable deposit per person is required to secure a place on an Unpinned hosted group trip, unless otherwise specified.

  • The deposit is deducted from the total trip price.

  • The deposit secures your reservation and contributes towards booking arrangements and administration.

  • The $200 deposit is non-refundable for customer-initiated cancellations, subject to Australian Consumer Law.

  • Any remaining balance must be paid by the payment deadline communicated during booking.

Different deposit arrangements may apply to personalised travel bookings and will be disclosed before payment.

2. Customer-Initiated Cancellations

If you need to cancel your trip, please notify Unpinned in writing as soon as possible.

For hosted group trips, the following standard cancellation schedule applies:

Time Before Departure Cancellation & Refund Terms
90 days or more Free cancellation. Full refund of all payments including the $200 deposit
60–89 days Up to 25% of total trip cost retained
30–59 days Up to 50% of total trip cost retained
15–29 days Up to 75% of total trip cost retained
14 days or less Up to 100% of total trip cost retained

The $200 deposit is included within, rather than added on top of, the applicable percentage-based cancellation charge.

Cancellation fees are subject to applicable law, must reflect reasonable costs or losses, and will not be applied in a way that unlawfully limits consumer rights.

Trip-specific cancellation conditions, where applicable, will be disclosed before booking.

3. Personalised Travel Bookings

Refunds for personalised holidays, accommodation, transport, tours and other independently arranged travel services may be subject to the cancellation policies of third-party suppliers.

Some services may be refundable, partially refundable or non-refundable depending on the terms disclosed at booking.

Any additional Unpinned service fees will be communicated before payment.

4. Cancellations by Unpinned

If Unpinned cancels a hosted group trip, travellers will be informed promptly and offered appropriate options based on the circumstances, which may include:

  • A full refund, including the $200 deposit.

  • An alternative trip of comparable value.

  • A travel credit, where offered and voluntarily accepted.

Refund rights will be determined in accordance with Australian Consumer Law and applicable booking conditions.

5. Booking Changes

Requests to modify travel dates, passenger details, accommodation or activities are subject to availability.

Additional supplier charges, fare differences or previously disclosed amendment fees may apply. All applicable charges will be communicated before changes are confirmed.

6. Missed Departures & Unused Services

Refunds may not be available for missed departures, late arrivals, voluntary withdrawals or unused travel services.

Any refund entitlement will depend on the circumstances, supplier conditions and applicable consumer law.

7. Travel Insurance

We strongly recommend that all travellers purchase comprehensive travel insurance immediately after booking.

Appropriate insurance may cover trip cancellations, medical emergencies, travel disruptions, baggage loss and other unforeseen circumstances, subject to policy conditions.

8. Refund Processing

Approved refunds will generally be processed to the original payment method where possible.

Please allow approximately 5–10 business days after processing for funds to appear, depending on your payment provider.

Supplier-related refunds may take longer. Any applicable legal refund obligations will take precedence over these estimated processing periods.

9. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies rights and remedies available under Australian Consumer Law that cannot lawfully be excluded.

Non-refundable deposits and cancellation charges do not override statutory consumer guarantees or other applicable legal protections.

10. Contact Us

For cancellation requests, booking amendments or refund enquiries, please contact:

Unpinned Travels

Website: https://unpinned.com.au

Email: manav@unpinned.com.au

Please include your full name, booking reference and reason for your request.

Unpinned — Never just a trip.